Surprise & Co – Return & Refund Policy

At Surprise & Co, customer satisfaction is important to us. Please review our return and refund conditions before placing an order.

Return Period

You may request a return within 7 days of receiving your order, subject to the conditions below.

Return Eligibility

• Products must be unused and returned in their original condition and packaging.

• Proof of purchase or order details must be provided.

• Damaged, defective, or incorrect products should be reported within 48 hours of delivery, with clear photos or videos.

Non-Returnable Conditions

• Products damaged through misuse or improper handling.

• Used products that cannot reasonably be returned in their original condition.

• Customized or personalized items, except where defective, damaged, or incorrectly made.

Refunds

Approved refunds are processed after the returned product has been inspected. For Cash on Delivery orders, refunds may be issued through bank transfer or another mutually agreed method.

Return Shipping

If the product is damaged, defective, or incorrect due to our mistake, we will cover the reasonable return shipping cost. For other eligible returns, the customer is responsible for return shipping.

Shipping Charges

The original PKR 250 delivery charge is generally non-refundable unless the return is due to our error or applicable law requires otherwise.

How to Request a Return

Contact us through the contact details on our website within the applicable return period to initiate your request.